# Confluence: Degraded performance of Cloud Products when selecting users or teams

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-20 04:14 UTC · Resolved: 2026-02-20 12:26 UTC · Duration: 8.2 h
- Updates: 4 · Affected components: Notifications, Search, View Content, Cloud to Cloud Migrations - Copy Product Data, Confluence Automations, Android App, Mobile - Android App, Server to Cloud Migrations - Copy Product Data, Purchasing & Licensing, iOS App, Mobile - iOS App, Authentication and User Management, Administration, Signup, Marketplace Apps, Comments, Create and Edit
- [Vendor status page: https://stspg.io/d2d12xvl1zkl](https://stspg.io/d2d12xvl1zkl)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **identified** 2026-02-20 04:14 UTC: Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.  We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.
- **identified** 2026-02-20 07:13 UTC: We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
- **identified** 2026-02-20 12:26 UTC: We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
- **resolved** 2026-02-20 12:26 UTC: This issue has been resolved and all services are functional.


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Canonical: https://rewindex.com/company/confluence/incidents/dbslshnqt205 · Markdown: https://rewindex.com/company/confluence/incidents/dbslshnqt205.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/dbslshnqt205 · Generated 2026-10-18T11:30:29.588Z