# Confluence: Intermittent Notification Delay/Failure

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-09-28 20:36 UTC · Resolved: 2022-09-29 00:22 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/938tkkcb0kpw](https://confluence.status.atlassian.com/incidents/938tkkcb0kpw)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Part of an outage event

- [AWS outage, Sep 28, 2022: 16 vendors, 16 incidents](https://rewindex.com/events/2022-09-28-aws)
- This incident blames AWS as the cause. (hop 1, posted +3 h 39 min vs the first vendor naming AWS)
- Evidence: “…are, Jira Work Management, Confluence, and Jira Service Management. The root cause was an AWS issue that caused our notification services to fail intermittently. This issue has been resolved.…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Daily, Unbounce, Gusto"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 3 blamed AWS<br/>Lever, Jira, Confluence"]:::blames
  root --> h4
  me["Confluence (this incident)<br/>posted +3 h 39 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2022-09-29 00:22 UTC: Between 16:30 UTC to 19:30 UTC, some customers experienced notification delays/failures for Jira Software, Jira Work Management, Confluence, and Jira Service Management. The root cause was an AWS issue that caused our notification services to fail intermittently. This issue has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/confluence/incidents/938tkkcb0kpw · Markdown: https://rewindex.com/company/confluence/incidents/938tkkcb0kpw.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/938tkkcb0kpw · Generated 2026-10-20T00:03:38.324Z