# Confluence: Pages not loading in Confluence and Knowledge based in Customer Portal

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-01-31 00:44 UTC · Resolved: 2025-01-31 02:17 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/25b0tmzkjkzt](https://confluence.status.atlassian.com/incidents/25b0tmzkjkzt)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **resolved** 2025-01-31 02:17 UTC: Between 30 January 2025, 23:05 UTC, and 31 January 2025, 01:40 UTC, some customers for Confluence and Jira Service Management experienced errors viewing Confluence content either directly on Confluence or on Jira Service Management Portal as Knowledge base articles. The root cause was the custom domain configured for Confluence, which caused a 'Forbidden Client' error. We have deployed a fix to mitigate the issue and verified that the services have recovered. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/confluence/incidents/25b0tmzkjkzt · Markdown: https://rewindex.com/company/confluence/incidents/25b0tmzkjkzt.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/25b0tmzkjkzt · Generated 2026-10-18T11:44:34.079Z