# Confluence: Pages not loading for customers using specific 3rd party app

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-01-28 14:45 UTC · Resolved: 2025-01-28 19:54 UTC · Duration: 5.2 h
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/0686pbh1ddvw](https://confluence.status.atlassian.com/incidents/0686pbh1ddvw)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **resolved** 2025-01-28 19:54 UTC: Between 28/Jan/25 2:02 PM UTC and 28/Jan/25 6:32 PM UTC, customers experienced issues in loading pages in Confluence due to a third party app. We have triggered an automatic update to a working version of the app for all impacted customers. This process has completed, and all customers using the third party app should once again be able to access Confluence as usual. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/confluence/incidents/0686pbh1ddvw · Markdown: https://rewindex.com/company/confluence/incidents/0686pbh1ddvw.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/0686pbh1ddvw · Generated 2026-10-18T12:22:14.733Z