# Cohere: Dashboard Login Service Disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-23 22:56 UTC · Resolved: 2026-07-23 23:46 UTC · Duration: 51 min
- Updates: 4 · Affected components: Playground
- [Vendor status page: https://status.cohere.com/incidents/01KY8K3GWWJTSJTRC17GHEH08Z](https://status.cohere.com/incidents/01KY8K3GWWJTSJTRC17GHEH08Z)
- [Company: Cohere](https://rewindex.com/company/cohere.md)

## Summary

Cohere reported a major Dashboard login outage: a continuous refresh loop prevented authentication. The incident ran from 2026-07-23 22:56 UTC to 2026-07-23 23:46 UTC (50 min); Cohere implemented a fix and confirmed resolution. API access, model inference, and all other Cohere services were unaffected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-23 22:56 UTC: 🔎 We are currently investigating an issue affecting the Cohere Dashboard (dashboard.cohere.com "dashboard.cohere.com": http://dashboard.cohere.com). Users may experience a continuous refresh loop on the login page, preventing successful authentication.
- **identified** 2026-07-23 23:27 UTC: 🛠️ Update: We have identified the cause of login issues affecting the Cohere Dashboard, preventing successful logins. A fix is being implemented now and we expect Dashboard login to be restored shortly. Note: API access, model inference, and all other Cohere services are unaffected and operating normally.
- **monitoring** 2026-07-23 23:36 UTC: 👀 The issue affecting Dashboard login has been resolved ✅. We're monitoring to confirm stability. All Cohere services are operating normally.
- **resolved** 2026-07-23 23:46 UTC: 🎉 The issue affecting Dashboard login has been resolved. All Cohere services are operating normally. Thank you for your patience while we worked through this.

## Rewindex changes for this incident

- 2026-07-23 22:56 UTC: [Major incident: Dashboard Login Service Disruption](https://rewindex.com/change/i57b0b2f77de03f.md)


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Canonical: https://rewindex.com/company/cohere/incidents/01KY8K3GWWJTSJTRC17GHEH08Z · Markdown: https://rewindex.com/company/cohere/incidents/01KY8K3GWWJTSJTRC17GHEH08Z.md · JSON: https://rewindex.com/api/v1/companies/cohere/incidents/01KY8K3GWWJTSJTRC17GHEH08Z · Generated 2026-10-18T10:00:23.207Z