# Coda: Attachment and image processing delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-10 04:31 UTC · Resolved: 2025-01-10 15:25 UTC · Duration: 11 h
- Updates: 2 · Affected components: File and Image Malware Scanning - Scanii.com api-us1.scanii.com, Scanii.com api-us1.scanii.com, File and Image Malware Scanning - Scanii.com api.scanii.com, Scanii.com api.scanii.com
- [Vendor status page: https://stspg.io/mw6yg729c4j8](https://stspg.io/mw6yg729c4j8)
- [Company: Coda](https://rewindex.com/company/coda.md)

## Summary

Coda reported a major outage preventing virus scanning of attachments and images, delaying their processing and availability to document collaborators; uploads were stored successfully. It started at 2025-01-10 04:31 UTC and was resolved at 2025-01-10 15:25 UTC, lasting 10 h 53 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-01-10 04:31 UTC: We are currently experiencing an outage that is preventing the scanning of attachments and images for viruses. This outage is causing a delay in processing images and attachments into the document. Any uploaded images and attachments have been stored on our servers successfully, but we are experiencing a delay in processing them to deem them safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.
- **resolved** 2025-01-10 15:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-10 04:31 UTC: [Major incident: Attachment and image processing delays](https://rewindex.com/change/id1d0b65080715e.md)


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Canonical: https://rewindex.com/company/coda/incidents/b8jh95nxwwd2 · Markdown: https://rewindex.com/company/coda/incidents/b8jh95nxwwd2.md · JSON: https://rewindex.com/api/v1/companies/coda/incidents/b8jh95nxwwd2 · Generated 2026-10-18T12:36:19.491Z