# CockroachDB: Single sign-on to console is failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-10-30 20:25 UTC · Resolved: 2023-10-30 20:36 UTC · Duration: 11 min
- Updates: 2 · Affected components: Cloud Console, CockroachDB Cloud Console
- [Vendor status page: https://stspg.io/rjwc2v9r17zx](https://stspg.io/rjwc2v9r17zx)
- [Company: CockroachDB](https://rewindex.com/company/cockroachdb.md)

## Summary

CockroachDB reported a major Cloud Console authentication outage from 2023-10-30 20:25 UTC to 2023-10-30 20:36 UTC, lasting 11 min. An upstream provider outage caused all authentication methods except username and password to fail; existing sessions continued until timeout. The provider incident was resolved and SSO authentication restored. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2023-10-30 20:25 UTC: Due to an upstream provider outage, all authentication methods for the Cockroach Cloud console are failing, other than authenticating via username and password. Existing sessions will continue to work until they time out.
- **resolved** 2023-10-30 20:36 UTC: The upstream provider incident has been resolved, and SSO authentication is working again.

## Rewindex changes for this incident

- 2023-10-30 20:25 UTC: [Major incident: Single sign-on to console is failing](https://rewindex.com/change/i8f5f87010e3f46.md)


---
Canonical: https://rewindex.com/company/cockroachdb/incidents/rplv5wvr5fbl · Markdown: https://rewindex.com/company/cockroachdb/incidents/rplv5wvr5fbl.md · JSON: https://rewindex.com/api/v1/companies/cockroachdb/incidents/rplv5wvr5fbl · Generated 2026-10-18T10:26:17.238Z