# CockroachDB: Degraded connectivity between clusters and external services.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-24 04:51 UTC · Resolved: 2024-01-24 16:05 UTC · Duration: 11 h
- Updates: 4 · Affected components: CockroachDB Advanced, CockroachDB Dedicated, CockroachDB Basic/Standard, CockroachDB Serverless
- [Vendor status page: https://stspg.io/s4xq3hzhhfz2](https://stspg.io/s4xq3hzhhfz2)
- [Company: CockroachDB](https://rewindex.com/company/cockroachdb.md)

## Timeline of updates

- **identified** 2024-01-24 04:51 UTC: A subset of clusters are unable to reach external services, affecting features like CMEK, log export, and metrics export on impacted clusters. The clusters themselves remain available. We're actively working on a mitigation and will post updates until the issue is resolved.
- **identified** 2024-01-24 07:00 UTC: We are continuing to work on a fix for this issue.
- **identified** 2024-01-24 10:56 UTC: Fix has been identified and deployment to impacted clusters in progress. All CockroachDB Serverless environments are mitigated now.
- **resolved** 2024-01-24 16:05 UTC: Fix deployed on all affected clusters. CockroachDB Dedicated is mitigated as well. All services back to normal and incident closed.


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Canonical: https://rewindex.com/company/cockroachdb/incidents/dybtmrgxmy3b · Markdown: https://rewindex.com/company/cockroachdb/incidents/dybtmrgxmy3b.md · JSON: https://rewindex.com/api/v1/companies/cockroachdb/incidents/dybtmrgxmy3b · Generated 2026-10-18T12:22:07.807Z