# Cloudsmith: Issues with package downloads

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-13 16:39 UTC · Resolved: 2026-10-13 17:47 UTC · Duration: 1.1 h
- Updates: 4
- Vendor status page: n/a
- [Company: Cloudsmith](https://rewindex.com/company/cloudsmith.md)

## Summary

Cloudsmith reported a major outage causing 404s when downloading 'pre-release' package versions, from 2026-10-13 16:39 UTC to 2026-10-13 17:47 UTC (1 h 8 min). Cloudsmith deployed a fix, worked through backfilling outstanding packages, and confirmed resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-13 16:39 UTC: We are investigating an issue causing 404s for downloads of 'pre-release' package versions
- **identified** 2026-10-13 16:54 UTC: We are investigating an issue causing 404s for downloads of 'pre-release' package versions We have identified the issue and are deploying a fix.
- **monitoring** 2026-10-13 17:41 UTC: We have released a fix for this issue and are working through backfilling a few outstanding packages
- **resolved** 2026-10-13 17:47 UTC: We have deployed the fix and confirmed resolution

## Rewindex changes for this incident

- 2026-10-13 16:39 UTC: [Major incident: Issues with package downloads](https://rewindex.com/change/id6e415da1aebf4.md)


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Canonical: https://rewindex.com/company/cloudsmith/incidents/01M4V23HYY6HS0M0FE3J0RTD6N · Markdown: https://rewindex.com/company/cloudsmith/incidents/01M4V23HYY6HS0M0FE3J0RTD6N.md · JSON: https://rewindex.com/api/v1/companies/cloudsmith/incidents/01M4V23HYY6HS0M0FE3J0RTD6N · Generated 2026-10-18T09:38:33.497Z