# Cloudsmith: New upstream packages may not appear in repositories

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-21 18:15 UTC · Resolved: 2026-08-21 18:54 UTC · Duration: 39 min
- Updates: 4
- Vendor status page: n/a
- [Company: Cloudsmith](https://rewindex.com/company/cloudsmith.md)

## Summary

Cloudsmith reported a major global package-caching outage affecting Package Downloaded webhooks; package pulls remained unaffected. Recorded from 2026-08-21 18:15 UTC to 2026-08-21 18:54 UTC (39 min), impact reportedly began approximately 17:00 UTC. Caching resumed after a fix; packages pulled between 17:00 and 18:45 UTC were missing from repositories and will be cached on subsequent pulls. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-21 18:15 UTC: We are investigating reports of new upstream packages not appearing in repositories, starting from approximately 17:00 UTC. We will post our next update by 18:30 UTC.
- **investigating** 2026-08-21 18:30 UTC: We are continuing to investigate reports of new upstream packages not appearing in repositories globally. There is no material change since our last update. We will post our next update by 19:00 UTC.  Please note that the packages caching and webhooks subscribed to \*\*Package Downloaded\*\* event are impacted.    Packages pull was not impacted.
- **identified** 2026-08-21 18:40 UTC: We have identified the cause of new upstream packages not appearing in repositories globally and are applying a fix to restore package syncing. We will post our next update by 19:08 UTC.
- **resolved** 2026-08-21 18:54 UTC: The issue has now been resolved, and package caching to the repositories has resumed. Packages pulled between \*\*17:00 and 18:45 UTC\*\* will be missing from the repositories. These missing packages will be cached during subsequent pulls. \*\*Note:\*\* Package caching to the repositories was impacted. Package pulls remained unaffected throughout the incident. Webhooks subscribed to the \*\*Package Downloaded\*\* event were also impacted during this period, and missed events will not be replayed.

## Rewindex changes for this incident

- 2026-08-21 18:15 UTC: [Major incident: New upstream packages may not appear in repositories](https://rewindex.com/change/ie46a10c37bbc92.md)


---
Canonical: https://rewindex.com/company/cloudsmith/incidents/01M0JRJQV73DKCBGN070D1PXSF · Markdown: https://rewindex.com/company/cloudsmith/incidents/01M0JRJQV73DKCBGN070D1PXSF.md · JSON: https://rewindex.com/api/v1/companies/cloudsmith/incidents/01M0JRJQV73DKCBGN070D1PXSF · Generated 2026-10-18T10:38:38.269Z