# Cloudsmith: Intermittent UI timeouts affecting the Package view

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-06 12:24 UTC · Resolved: 2026-08-06 13:59 UTC · Duration: 1.6 h
- Updates: 3
- Vendor status page: n/a
- [Company: Cloudsmith](https://rewindex.com/company/cloudsmith.md)

## Timeline of updates

- **investigating** 2026-08-06 12:16 UTC: We are investigating reports of intermittent UI timeouts affecting the Package view, starting at approximately 12:16 PM UTC.  Our engineering team is actively working to identify and resolve the underlying cause. We will post our next update by 12:51 PM UTC.
- **identified** 2026-08-06 13:29 UTC: We are investigating reports of intermittent UI timeouts affecting the Package view, starting at approximately 12:16 PM UTC. Users may experience 504 timeout errors on the Packages view. Our engineering team has identified the issue, and mitigation steps are being deployed.  Next Update by 16:00 UTC
- **resolved** 2026-08-06 13:59 UTC: Scope has been determined to be non-production only, so the incident is marked as non-impacting.


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Canonical: https://rewindex.com/company/cloudsmith/incidents/01KZBGFWKS2MRZA2A9BW45Y3M3 · Markdown: https://rewindex.com/company/cloudsmith/incidents/01KZBGFWKS2MRZA2A9BW45Y3M3.md · JSON: https://rewindex.com/api/v1/companies/cloudsmith/incidents/01KZBGFWKS2MRZA2A9BW45Y3M3 · Generated 2026-10-18T12:22:39.766Z