# Cloudsmith: Intermittent failures when syncing Docker images.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-14 08:23 UTC · Resolved: 2026-07-14 16:07 UTC · Duration: 7.7 h
- Updates: 6
- Vendor status page: n/a
- [Company: Cloudsmith](https://rewindex.com/company/cloudsmith.md)

## Summary

Cloudsmith reported a major incident causing intermittent Docker image sync failures from 2026-07-14 08:23 UTC to 2026-07-14 16:07 UTC, lasting 7 h 43 min. Security scan results were delayed, and some customers experienced SBOM generation failures during mitigation. Services were fully restored and the impacted SBOM backfill completed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-14 08:23 UTC: Customers may experience intermittent sync failures for docker images. Our engineers our currently investigating.
- **identified** 2026-07-14 09:25 UTC: The issue has been identified and our engineering team is currently working on deploying a fix. We will share the next update once the fix is deployed.
- **identified** 2026-07-14 10:38 UTC: Package syncing has been restored. Some security scan results may be delayed while we finish rolling out the remaining fix.
- **monitoring** 2026-07-14 11:18 UTC: Package sync is now fully operational. Some customers may have experienced failures in generating SBOMs during mitigation. We are running a backfill.
- **monitoring** 2026-07-14 13:03 UTC: Backfill is currently in progress. We will share the next update once it is completed.
- **resolved** 2026-07-14 16:07 UTC: Services have become fully operational and the backfill for the impacted SBOMs have completed. We are continuing to monitor the platform to ensure stability.

## Rewindex changes for this incident

- 2026-07-14 08:23 UTC: [Major incident: Intermittent failures when syncing Docker images.](https://rewindex.com/change/i83b96d492263b1.md)


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Canonical: https://rewindex.com/company/cloudsmith/incidents/01KXFVKD41P78WK4X6PZ2JWAPG · Markdown: https://rewindex.com/company/cloudsmith/incidents/01KXFVKD41P78WK4X6PZ2JWAPG.md · JSON: https://rewindex.com/api/v1/companies/cloudsmith/incidents/01KXFVKD41P78WK4X6PZ2JWAPG · Generated 2026-10-18T10:37:59.895Z