# Cloudinary: Media Library users can't access shared folders from the main folder grid

> Cloudinary status incident “Media Library users can't access shared folders from the main folder grid” on 2019-07-17: impact minor (vendor’s label), 8.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/zgd52z19193w
Last updated: 2019-07-17T18:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-07-17 09:33 UTC · Resolved: 2019-07-17 18:04 UTC · Duration: 8.5 h
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/zgd52z19193w](https://status.cloudinary.com/incidents/zgd52z19193w)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2019-07-17 18:04 UTC: The issue around shared folders access from the main folder grid (for customers that are using multi media-library users) has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Cloudinary, started 2019-07-17 09:33 UTC, resolved after 8.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/zgd52z19193w
- Citation: Cloudinary, “Media Library users can't access shared folders from the main folder grid” (2019-07-17 09:33 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/zgd52z19193w (CC BY 4.0).
- Markdown link: `[Cloudinary: Media Library users can't access shared folders from the main folder grid (2019-07-17)](https://rewindex.com/company/cloudinary/incidents/zgd52z19193w)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/zgd52z19193w · Markdown: https://rewindex.com/company/cloudinary/incidents/zgd52z19193w.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/zgd52z19193w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:57:26.520Z