# Cloudinary: Asset thumbnails not loading correctly in Media Library Widget

> Cloudinary status incident “Asset thumbnails not loading correctly in Media Library Widget” on 2025-10-22: impact minor (vendor’s label), 57 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/ygb1qdnwmmtc
Last updated: 2025-10-22T14:58:12Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-22 14:01 UTC · Resolved: 2025-10-22 14:58 UTC · Duration: 57 min
- Updates: 3 · Affected components: Media Library Widget
- [Vendor status page: https://stspg.io/f0qgzwl6n4z6](https://stspg.io/f0qgzwl6n4z6)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **investigating** 2025-10-22 14:01 UTC: We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.
- **identified** 2025-10-22 14:41 UTC: The source of the issue has been identified, and a fix will be deployed as soon as possible
- **resolved** 2025-10-22 14:58 UTC: A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.

## Cite this

Status incident (vendor impact label: minor) posted by Cloudinary, started 2025-10-22 14:01 UTC, resolved after 57 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/ygb1qdnwmmtc
- Citation: Cloudinary, “Asset thumbnails not loading correctly in Media Library Widget” (2025-10-22 14:01 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/ygb1qdnwmmtc (CC BY 4.0).
- Markdown link: `[Cloudinary: Asset thumbnails not loading correctly in Media Library Widget (2025-10-22)](https://rewindex.com/company/cloudinary/incidents/ygb1qdnwmmtc)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/ygb1qdnwmmtc · Markdown: https://rewindex.com/company/cloudinary/incidents/ygb1qdnwmmtc.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/ygb1qdnwmmtc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:58:26.298Z