# Cloudinary: Image delivery elevated error levels

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-01-11 18:45 UTC · Resolved: 2018-01-11 19:09 UTC · Duration: 24 min
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/wdtbtm568s73](https://status.cloudinary.com/incidents/wdtbtm568s73)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2018-01-11 19:09 UTC: We've identified the root cause of the issue and it is now fixed. We'll follow with an update with the full details of the incident. \[update\] Some more details on the sequence of events - the outage started at 18:31 UTC, our monitoring systems alerted immediately. An initial fix was in place 18:44 but the downtime resumed at 18:48 for another 12 minutes. System returned to full operation at 19:00 UTC. We are extremely sorry for the impact on your operations and will conduct a thorough postmortem to understand and prevent this from happening in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/cloudinary/incidents/wdtbtm568s73 · Markdown: https://rewindex.com/company/cloudinary/incidents/wdtbtm568s73.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/wdtbtm568s73 · Generated 2026-10-18T11:26:51.951Z