# Cloudinary: Add-on installations are unavailable

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-29 13:35 UTC · Resolved: 2026-07-29 14:58 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Billing, Third-Party - Add-ons
- [Vendor status page: https://stspg.io/3j4v0ntkj79c](https://stspg.io/3j4v0ntkj79c)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **investigating** 2026-07-29 13:35 UTC: Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message. Our team is investigating the issue and working to restore installation functionality. We will provide another update as soon as more information is available.
- **monitoring** 2026-07-29 14:00 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-29 14:58 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/cloudinary/incidents/v7dyw9fy2rjs · Markdown: https://rewindex.com/company/cloudinary/incidents/v7dyw9fy2rjs.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/v7dyw9fy2rjs · Generated 2026-10-18T10:29:25.799Z