# Cloudinary: Customers with PAYG accounts and feature plan for "multiple sub accounts" can't access the console

> Cloudinary status incident “Customers with PAYG accounts and feature plan for "multiple sub accounts" can't access the console” on 2024-04-08: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/thktrbf4q4zx
Last updated: 2024-04-08T21:38:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-08 19:20 UTC · Resolved: 2024-04-08 21:38 UTC · Duration: 2.3 h
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/thktrbf4q4zx](https://status.cloudinary.com/incidents/thktrbf4q4zx)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2024-04-08 21:38 UTC: The recent issue impacting PAYG accounts has been successfully resolved. We can confirm that all services are now back to normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Cloudinary, started 2024-04-08 19:20 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/thktrbf4q4zx
- Citation: Cloudinary, “Customers with PAYG accounts and feature plan for "multiple sub accounts" can't access the console” (2024-04-08 19:20 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/thktrbf4q4zx (CC BY 4.0).
- Markdown link: `[Cloudinary: Customers with PAYG accounts and feature plan for "multiple sub accounts" can't access the console (2024-04-08)](https://rewindex.com/company/cloudinary/incidents/thktrbf4q4zx)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/thktrbf4q4zx · Markdown: https://rewindex.com/company/cloudinary/incidents/thktrbf4q4zx.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/thktrbf4q4zx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:22:20.582Z