# Cloudinary: Elevated errors for Imagga Auto Tagging add-on and effect on Imagga Crop and Scale add-on

> Cloudinary status incident “Elevated errors for Imagga Auto Tagging add-on and effect on Imagga Crop and Scale add-on” on 2020-10-04: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/sylm0qtf190p
Last updated: 2020-10-04T07:47:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-10-04 07:47 UTC · Resolved: 2020-10-04 07:47 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/sylm0qtf190p](https://status.cloudinary.com/incidents/sylm0qtf190p)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2020-10-04 07:47 UTC: Customers who have requested Imagga Auto Tagging add-on categorizations between 03:00-7:00 UTC may have experienced errors when using this add-on. Any failed requests due to this issue can be safely retried. In addition, as a result of the root cause of this issue, requests for transformations that use the Imagga Crop and Scale add-on would use Cloudinary's Automatic Gravity (g\_auto) as a fallback mechanism instead of Imagga's Smart cropping during the incident times above. The root cause of this issue has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Cloudinary, started 2020-10-04 07:47 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/sylm0qtf190p
- Citation: Cloudinary, “Elevated errors for Imagga Auto Tagging add-on and effect on Imagga Crop and Scale add-on” (2020-10-04 07:47 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/sylm0qtf190p (CC BY 4.0).
- Markdown link: `[Cloudinary: Elevated errors for Imagga Auto Tagging add-on and effect on Imagga Crop and Scale add-on (2020-10-04)](https://rewindex.com/company/cloudinary/incidents/sylm0qtf190p)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/sylm0qtf190p · Markdown: https://rewindex.com/company/cloudinary/incidents/sylm0qtf190p.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/sylm0qtf190p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:19:11.736Z