# Cloudinary: Degraded performances when using the Media Library

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-08 15:47 UTC · Resolved: 2026-01-08 17:05 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: Media Library Widget, Digital Asset Management (DAM)
- [Vendor status page: https://stspg.io/mk9b9pgzbs9s](https://stspg.io/mk9b9pgzbs9s)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **investigating** 2026-01-08 15:47 UTC: Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.
- **monitoring** 2026-01-08 15:56 UTC: Our team identified the cause of the issue and reverted to a known working version.  We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.
- **resolved** 2026-01-08 17:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/cloudinary/incidents/ngr9g09y4cbm · Markdown: https://rewindex.com/company/cloudinary/incidents/ngr9g09y4cbm.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/ngr9g09y4cbm · Generated 2026-10-18T09:37:21.091Z