# Cloudinary: Cloudinary Support Portal Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-05 09:16 UTC · Resolved: 2025-12-05 14:04 UTC · Duration: 4.8 h
- Updates: 4 · Affected components: Support Site
- [Vendor status page: https://stspg.io/wln9ldxc9fdt](https://stspg.io/wln9ldxc9fdt)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Summary

Cloudinary reported a critical Support Site outage starting 2025-12-05 09:16 UTC, preventing affected users from viewing tickets or submitting requests. The portal was back online at 09:24 UTC; the incident was resolved at 2025-12-05 14:04 UTC, with a recorded duration of 4 h 48 min. Cloudinary services were unaffected, and existing tickets and data remained safe. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-05 09:16 UTC: We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
- **identified** 2025-12-05 09:24 UTC: Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
- **monitoring** 2025-12-05 09:24 UTC: Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
- **resolved** 2025-12-05 14:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-05 09:16 UTC: [Critical incident: Cloudinary Support Portal Outage](https://rewindex.com/change/ie4c74e281f18d3.md)


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Canonical: https://rewindex.com/company/cloudinary/incidents/lzfd7d4c49tf · Markdown: https://rewindex.com/company/cloudinary/incidents/lzfd7d4c49tf.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/lzfd7d4c49tf · Generated 2026-10-18T09:35:23.387Z