# Cloudinary: Elevated Error rates when fetching assets from twitter

> Cloudinary status incident “Elevated Error rates when fetching assets from twitter” on 2023-07-19: impact minor (vendor’s label), 2 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/hkmjhwh9f3zd
Last updated: 2023-07-21T09:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-19 09:04 UTC · Resolved: 2023-07-21 09:58 UTC · Duration: 2 d
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/hkmjhwh9f3zd](https://status.cloudinary.com/incidents/hkmjhwh9f3zd)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2023-07-21 09:58 UTC: Following recent changes to Twitter's API policies and access tiers, it's no longer possible for us to fetch new profile pictures from Twitter on our customers' behalf without using customer-specific credentials, or to refresh previously-fetched pictures. Existing Twitter profile pictures cached in your account's storage will continue to be accessible. Customers who wish to continue using this feature to fetch new profile pictures can provide Cloudinary with API access credentials that should be used when calling Twitter's API on their behalf. To provide us with your API access credentials, please contact our support team by submitting a request at https://support.cloudinary.com For more details about signing up for Twitter's API and generating the necessary tokens, please see their documentation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Cloudinary, started 2023-07-19 09:04 UTC, resolved after 2 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/hkmjhwh9f3zd
- Citation: Cloudinary, “Elevated Error rates when fetching assets from twitter” (2023-07-19 09:04 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/hkmjhwh9f3zd (CC BY 4.0).
- Markdown link: `[Cloudinary: Elevated Error rates when fetching assets from twitter (2023-07-19)](https://rewindex.com/company/cloudinary/incidents/hkmjhwh9f3zd)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/hkmjhwh9f3zd · Markdown: https://rewindex.com/company/cloudinary/incidents/hkmjhwh9f3zd.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/hkmjhwh9f3zd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:23:37.090Z