# Cloudinary: Admins Unable to Create New Users

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-06-30 14:20 UTC · Resolved: 2025-06-30 20:37 UTC · Duration: 6.3 h
- Updates: 4 · Affected components: Digital Asset Management (DAM)
- [Vendor status page: https://stspg.io/wp4scn0gp0qq](https://stspg.io/wp4scn0gp0qq)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **investigating** 2025-06-30 14:20 UTC: We are aware of an issue preventing users with the “Admin” role from creating new users. We are currently working on a fix and will provide updates as we learn more.
- **identified** 2025-06-30 14:21 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-06-30 17:31 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-06-30 20:37 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/cloudinary/incidents/ggkjvfl13tyn · Markdown: https://rewindex.com/company/cloudinary/incidents/ggkjvfl13tyn.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/ggkjvfl13tyn · Generated 2026-10-18T10:31:03.731Z