# Cloudinary: Service degradation in Image uploading, manipulation & delivery

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-08-17 09:17 UTC · Resolved: 2018-08-17 11:56 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/gc4l4fsmvzy3](https://status.cloudinary.com/incidents/gc4l4fsmvzy3)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2018-08-17 11:56 UTC: The issue is now resolved. Some more details on the sequence of events - the issue started at 8:53 UTC, our monitoring systems alerted immediately. The system started to recover and error levels dropped at 9:15 based on scale-up, however, as the root cause has not been identified at this stage errors continued until 10:00. At 10:00 errors cleared completely for most of the users, and gradually reduced for the rest until complete resolution at 10:47. We are very sorry for the impact on your operations and will conduct a thorough postmortem to understand and prevent this from happening in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/cloudinary/incidents/gc4l4fsmvzy3 · Markdown: https://rewindex.com/company/cloudinary/incidents/gc4l4fsmvzy3.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/gc4l4fsmvzy3 · Generated 2026-10-18T11:26:32.416Z