# Cloudinary: Multiple Cloudinary Services are unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-09-09 15:11 UTC · Resolved: 2021-09-09 17:07 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/f4fjg5smcgxv](https://status.cloudinary.com/incidents/f4fjg5smcgxv)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2021-09-09 17:07 UTC: The issue was called by an erroneous configuration update in our CDN layer. This caused a massive increase in requests to our processing cluster which failed to scale fast enough due to unusual circumstances. After the issue was discovered, we initiated manual scale-up as well as rollback of the CDN configuration update. The incident started at 14:42 UTC and until 15:00 caused increased request latency and a significant amount of errors, By 15:00 UTC the errors were contained, and by 15:14 UTC, the system latency returned back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/cloudinary/incidents/f4fjg5smcgxv · Markdown: https://rewindex.com/company/cloudinary/incidents/f4fjg5smcgxv.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/f4fjg5smcgxv · Generated 2026-10-18T12:19:47.010Z