# Cloudinary: Slower support ticket handling than usual

> Cloudinary status incident “Slower support ticket handling than usual” on 2016-10-21: impact minor (vendor’s label), 4.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/6xj2y0s1hfzh
Last updated: 2016-10-21T22:28:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-10-21 18:18 UTC · Resolved: 2016-10-21 22:28 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/6xj2y0s1hfzh](https://status.cloudinary.com/incidents/6xj2y0s1hfzh)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2016-10-21 22:28 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Cloudinary, started 2016-10-21 18:18 UTC, resolved after 4.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/6xj2y0s1hfzh
- Citation: Cloudinary, “Slower support ticket handling than usual” (2016-10-21 18:18 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/6xj2y0s1hfzh (CC BY 4.0).
- Markdown link: `[Cloudinary: Slower support ticket handling than usual (2016-10-21)](https://rewindex.com/company/cloudinary/incidents/6xj2y0s1hfzh)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/6xj2y0s1hfzh · Markdown: https://rewindex.com/company/cloudinary/incidents/6xj2y0s1hfzh.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/6xj2y0s1hfzh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:25:59.807Z