# Cloudinary: Increased error rates and latencies when creating new images

> Cloudinary status incident “Increased error rates and latencies when creating new images” on 2016-04-24: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/4b6fxfft3fp1
Last updated: 2016-04-25T01:29:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-04-24 23:53 UTC · Resolved: 2016-04-25 01:29 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/4b6fxfft3fp1](https://status.cloudinary.com/incidents/4b6fxfft3fp1)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2016-04-25 01:29 UTC: For 18 minutes, between 23:40 and 23:58 UTC, customers have experienced increased latencies and error rates when uploading and generating new images. This global slowdown was caused by a singularly anomalous media resource, whose processing created an overflow. This resource was used by a popular website. This combination resulted in a non-malicious DDOS attack on our servers. Our monitoring systems notified us immediately of the situation, and our incident analysis systems helped us isolate the offending resource and we eventually blocked it from our system. We are working to add protections beyond the ones that already have and failed, that will prevent such incidents from recurring.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Cloudinary, started 2016-04-24 23:53 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/4b6fxfft3fp1
- Citation: Cloudinary, “Increased error rates and latencies when creating new images” (2016-04-24 23:53 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/4b6fxfft3fp1 (CC BY 4.0).
- Markdown link: `[Cloudinary: Increased error rates and latencies when creating new images (2016-04-24)](https://rewindex.com/company/cloudinary/incidents/4b6fxfft3fp1)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/4b6fxfft3fp1 · Markdown: https://rewindex.com/company/cloudinary/incidents/4b6fxfft3fp1.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/4b6fxfft3fp1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:38:04.615Z