# Cloudinary: Video player failed to load videos

> Cloudinary status incident “Video player failed to load videos” on 2019-12-24: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/2vywz9p8gll0
Last updated: 2019-12-24T09:15:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-12-24 09:15 UTC · Resolved: 2019-12-24 09:15 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/2vywz9p8gll0](https://status.cloudinary.com/incidents/2vywz9p8gll0)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2019-12-24 09:15 UTC: Starting at 07:37 UTC today we noticed that our video player was not properly delivering videos. Our investigation showed that the player's hosting service was issuing errors, which made hosted scripts unavailable. This included our video player script as well. Further investigation discovered that accessing specific versions of the script on that service was working properly. As an immediate workaround, we suggested transitioning to referencing specific versions for the player to properly work. The issues ended at 08:02 UTC. We are looking internally as to how to prevent future such occurrences and have access to our scripts in a more robust manner.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Cloudinary, started 2019-12-24 09:15 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/2vywz9p8gll0
- Citation: Cloudinary, “Video player failed to load videos” (2019-12-24 09:15 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/2vywz9p8gll0 (CC BY 4.0).
- Markdown link: `[Cloudinary: Video player failed to load videos (2019-12-24)](https://rewindex.com/company/cloudinary/incidents/2vywz9p8gll0)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/2vywz9p8gll0 · Markdown: https://rewindex.com/company/cloudinary/incidents/2vywz9p8gll0.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/2vywz9p8gll0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:17:26.561Z