# Cloudinary: Third-party service issues causing reduced delivery of emails from Cloudinary

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-15 16:30 UTC · Resolved: 2021-12-15 19:21 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/0tyqpslby85l](https://status.cloudinary.com/incidents/0tyqpslby85l)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Part of an outage event

- [AWS outage, Dec 15, 2021: 49 vendors, 50 incidents](https://rewindex.com/events/2021-12-15-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +58 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>15 vendors, 11 blamed AWS<br/>Daily, Gusto, Logz.io +12"]:::blames
  root --> h1
  me["Cloudinary (this incident)<br/>posted +58 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-15 19:21 UTC: This incident has now been resolved, and no other services are believed to have been affected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/cloudinary/incidents/0tyqpslby85l · Markdown: https://rewindex.com/company/cloudinary/incidents/0tyqpslby85l.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/0tyqpslby85l · Generated 2026-10-20T00:49:29.846Z