# Cloudflare: Cloudflare Zero Trust connectivity

- Impact (vendor’s label): critical
- Status: monitoring · edited after publishing
- Started: 2026-10-20 03:20 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 6 · Affected components: Cloudflare Sites and Services - Dashboard, Dashboard, Cloudflare Sites and Services - Zero Trust, Zero Trust
- [Vendor status page: https://www.cloudflarestatus.com/incidents/0eqtn0khkz87](https://www.cloudflarestatus.com/incidents/0eqtn0khkz87)
- [Company: Cloudflare](https://rewindex.com/company/cloudflare.md)

## Discussed on Hacker News

- [Cloudflare: There is a major outage on Zero Trust services](https://news.ycombinator.com/item?id=50161029): 4 points, 3 comments, posted 2026-10-20 03:34 UTC, posted 14 min after the vendor’s first update

## Timeline of updates

- **investigating** 2026-10-20 03:20 UTC _(edited after publishing)_: Cloudflare is investigating an issue with traffic that goes through Cloudflare One Gateway when an identity policy is present in the policy decision.  This impacts all onramps to Cloudflare One Gateway.  Cloudflare One Gateway policies with no identity policy are unaffected. We are also seeing impact to the Cloudflare Dashboard and are investigating further.
- **investigating** 2026-10-20 03:47 UTC: We are continuing to investigate the issue.
- **investigating** 2026-10-20 04:09 UTC: We are continuing to investigate the issue.
- **investigating** 2026-10-20 04:22 UTC: We are continuing to investigate the issue.
- **identified** 2026-10-20 04:40 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-10-20 04:44 UTC: A fix has been implemented and we are monitoring the results.

## Rewindex changes for this incident

- 2026-10-20 03:20 UTC: [Critical incident: Cloudflare Zero Trust connectivity](https://rewindex.com/change/i34dc190b5f9bc9.md)
- 2026-10-20 03:53 UTC: [Incident updated: Cloudflare Zero Trust connectivity](https://rewindex.com/change/r0f60aa60800f92.md)
- 2026-10-20 04:13 UTC: [Incident updated: Cloudflare Zero Trust connectivity](https://rewindex.com/change/r7af5db1b901cf7.md)
- 2026-10-20 04:23 UTC: [Incident updated: Cloudflare Zero Trust connectivity](https://rewindex.com/change/rab8a6234f11a31.md)
- 2026-10-20 04:33 UTC: [Incident silently edited: Cloudflare Zero Trust connectivity](https://rewindex.com/change/r960e91416f10b8.md)
- 2026-10-20 04:53 UTC: [Incident updated: Cloudflare Zero Trust connectivity](https://rewindex.com/change/r1daf0954b4ed91.md)


---
Canonical: https://rewindex.com/company/cloudflare/incidents/0eqtn0khkz87 · Markdown: https://rewindex.com/company/cloudflare/incidents/0eqtn0khkz87.md · JSON: https://rewindex.com/api/v1/companies/cloudflare/incidents/0eqtn0khkz87 · Generated 2026-10-20T05:28:05.861Z