# Close: Call Recordings Processing Delayed

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-23 16:16 UTC · Resolved: 2026-04-23 21:18 UTC · Duration: 5.0 h
- Updates: 6 · Affected components: Call Recording, Phone - Call Recording
- [Vendor status page: https://stspg.io/04kbv5jrhy4l](https://stspg.io/04kbv5jrhy4l)
- [Company: Close](https://rewindex.com/company/close.md)

## Timeline of updates

- **investigating** 2026-04-23 16:16 UTC: We are currently investigating this issue.
- **investigating** 2026-04-23 16:56 UTC: We are experiencing an issue with a 3rd party provider.
- **monitoring** 2026-04-23 17:32 UTC: We are experiencing an issue with a 3rd party provider.
- **monitoring** 2026-04-23 18:52 UTC: We're continuing to monitor the situation and expect gradual recovery over the next hour.
- **monitoring** 2026-04-23 19:45 UTC: We're continuing to monitor the situation and expect gradual recovery over the next hour.
- **resolved** 2026-04-23 21:18 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/close/incidents/qyv103h9l3jb · Markdown: https://rewindex.com/company/close/incidents/qyv103h9l3jb.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/qyv103h9l3jb · Generated 2026-10-18T12:33:19.018Z