# Close: Application loading issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-07 17:37 UTC · Resolved: 2023-07-07 21:10 UTC · Duration: 3.5 h
- Updates: 4 · Affected components: Outgoing Calls, Phone - Outgoing Calls, Email - Syncing, Syncing, Dialer, Phone - Dialer, Querying, Search - Querying, Phone - SMS (primary), SMS, Phone - Phone Service, Phone Service, Application UI, Indexing, Search - Indexing, API, Email - Sending, Sending, Incoming Calls, Phone - Incoming Calls
- [Vendor status page: https://stspg.io/tvt96ny3yfmt](https://stspg.io/tvt96ny3yfmt)
- [Company: Close](https://rewindex.com/company/close.md)

## Timeline of updates

- **investigating** 2023-07-07 17:37 UTC: We're currently investigating a slowdown in application performance. You may experience delays in email syncing, report updates, smartviews / search results, calling, and bulk actions. The engineering team is currently looking into resolving this as quickly as possible.
- **monitoring** 2023-07-07 18:36 UTC: Application Loading Issues
- **monitoring** 2023-07-07 18:38 UTC: The performance in Close is now operational. Our engineers are still closely monitoring the situation.
- **resolved** 2023-07-07 21:10 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/close/incidents/pwfkgxpgvtkb · Markdown: https://rewindex.com/company/close/incidents/pwfkgxpgvtkb.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/pwfkgxpgvtkb · Generated 2026-10-18T11:30:20.579Z