# Close: Email sending and syncing issues

> Close status incident “Email sending and syncing issues” on 2017-03-27: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/close/incidents/pc0gj1h9vglp
Last updated: 2017-03-27T23:17:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-03-27 23:17 UTC · Resolved: 2017-03-27 23:17 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.close.com/incidents/pc0gj1h9vglp](https://status.close.com/incidents/pc0gj1h9vglp)
- [Company: Close](https://rewindex.com/company/close.md)

## Timeline of updates

- **resolved** 2017-03-27 23:17 UTC: At 1911Z we upgraded a component of our system that caused emails sent through Office365 and possibly other email providers to be delayed. This change was reverted at 2200Z and email should now be delivered without issues. Some users may have to resync their accounts to clear any remaining errors. The issue appears to be caused by an incompatibility between encryption capabilities but we are continuing to research the failures to identity the exact cause. We're sorry for any inconvenience this may have caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Close, started 2017-03-27 23:17 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/close/incidents/pc0gj1h9vglp
- Citation: Close, “Email sending and syncing issues” (2017-03-27 23:17 UTC). Archived by Rewindex: https://rewindex.com/company/close/incidents/pc0gj1h9vglp (CC BY 4.0).
- Markdown link: `[Close: Email sending and syncing issues (2017-03-27)](https://rewindex.com/company/close/incidents/pc0gj1h9vglp)`


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Canonical: https://rewindex.com/company/close/incidents/pc0gj1h9vglp · Markdown: https://rewindex.com/company/close/incidents/pc0gj1h9vglp.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/pc0gj1h9vglp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:26:23.819Z