# Close: Search Indexer Delays

> Close status incident “Search Indexer Delays” on 2024-11-04: impact minor (vendor’s label), 46 min, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/close/incidents/f3xzqb5n2yxl
Last updated: 2024-11-07T15:06:24Z

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2024-11-04 08:45 UTC · Resolved: 2024-11-04 09:31 UTC · Duration: 46 min
- Updates: 5 · Affected components: Querying, Search - Querying, Application UI, Indexing, Search - Indexing, API
- [Vendor status page: https://stspg.io/g00jy1t9q3gw](https://stspg.io/g00jy1t9q3gw)
- [Company: Close](https://rewindex.com/company/close.md)

## Timeline of updates

- **investigating** 2024-11-04 08:45 UTC: We are investigating an issue where our Search Indexer's ingestion of new events is delayed. This may result in the latest changes not being reflected on many pages across the application – Leads Search, Contacts Search, Inbox, Opportunities, Reporting, etc.
- **identified** 2024-11-04 09:20 UTC: We have identified a problem with one of our search databases and have initiated a failover.
- **monitoring** 2024-11-04 09:29 UTC: The failover succeeded. The Indexer is still catching up with the backlog of events. We are monitoring the situation and estimate that everything will be back to normal within 3-5 minutes.
- **resolved** 2024-11-04 09:31 UTC: The issue is resolved now.
- **postmortem** 2024-11-07 15:06 UTC: Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. Impact For some clients changes performed in Close took longer than usual to be reflected in our search functionality on November 4th from 8:06 to 9:31 UTC. Root Cause and Resolution We are in the process of moving data to a new search infrastructure. Due to encountering a number of unexpectedly large objects during this process the indexing of new changes got delayed. We adjusted the indexing process to truncate the overly large objects to avoid encountering this in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Close, started 2024-11-04 08:45 UTC, resolved after 46 min, 5 update(s).

- Canonical URL: https://rewindex.com/company/close/incidents/f3xzqb5n2yxl
- Citation: Close, “Search Indexer Delays” (2024-11-04 08:45 UTC). Archived by Rewindex: https://rewindex.com/company/close/incidents/f3xzqb5n2yxl (CC BY 4.0).
- Markdown link: `[Close: Search Indexer Delays (2024-11-04)](https://rewindex.com/company/close/incidents/f3xzqb5n2yxl)`


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Canonical: https://rewindex.com/company/close/incidents/f3xzqb5n2yxl · Markdown: https://rewindex.com/company/close/incidents/f3xzqb5n2yxl.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/f3xzqb5n2yxl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:58:07.868Z