# Close: SMS provider issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-05-04 15:05 UTC · Resolved: 2023-05-04 17:42 UTC · Duration: 2.6 h
- Updates: 2 · Affected components: Phone - SMS (primary), SMS
- [Vendor status page: https://stspg.io/fpw2ns7m3chb](https://stspg.io/fpw2ns7m3chb)
- [Company: Close](https://rewindex.com/company/close.md)

## Summary

Close reported a major SMS outage affecting Phone - SMS (primary) and SMS, attributed to issues at telephony provider Twilio. It started at 2023-05-04 15:05 UTC and was resolved at 2023-05-04 17:42 UTC, lasting 2 h 36 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-05-04 15:05 UTC: Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We're in contact with them about these issues and they are currently working on a fix.  You can follow along with Twilio's status updates at: https://status.twilio.com/  We will update this page as soon as we have more information from Twilio.
- **resolved** 2023-05-04 17:42 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-05-04 15:05 UTC: [Major incident: SMS provider issues](https://rewindex.com/change/ia9f1dc2380ed2e.md)


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Canonical: https://rewindex.com/company/close/incidents/4g77qsxkst4v · Markdown: https://rewindex.com/company/close/incidents/4g77qsxkst4v.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/4g77qsxkst4v · Generated 2026-10-18T11:28:33.658Z