# ClickHouse Cloud: Degraded support ticket submission and response

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 04:51 UTC · Resolved: 2026-10-23 07:39 UTC · Duration: 2.8 h
- Updates: 2 · Affected components: Authorization, ClickHouse Cloud API, SQLConsole
- [Vendor status page: https://status.clickhouse.com/incidents/01M5KHJNGNVBCVD9H78C7NP1A9](https://status.clickhouse.com/incidents/01M5KHJNGNVBCVD9H78C7NP1A9)
- [Company: ClickHouse Cloud](https://rewindex.com/company/clickhouse-cloud.md)

## Timeline of updates

- **identified** 2026-10-23 04:51 UTC: "Support Ticket Creation through Cloud Console is degraded, and other Salesforce integrated functions may be impacted due to an outage reported at  Salesforce status page: https://status.salesforce.com/products/Salesforce\_Services. Creating support tickets through the ClickHouse Cloud Console may intermittently fail or take longer than usual. Responses to existing support tickets may also be delayed. If you have trouble submitting a support request, please email support@clickhouse.com: mailto:support@clickhouse.com or use the support chat in the Cloud Console. For reference, Salesforce service updates are available on the Salesforce status page: https://status.salesforce.com/products/Salesforce\_Services. "
- **resolved** 2026-10-23 07:39 UTC: Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512

## Rewindex changes for this incident

- 2026-10-23 07:43 UTC: [Incident updated: Degraded support ticket submission and response](https://rewindex.com/change/r8c6f2a5b3e604c.md)


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Canonical: https://rewindex.com/company/clickhouse-cloud/incidents/01M5KHJNGNVBCVD9H78C7NP1A9 · Markdown: https://rewindex.com/company/clickhouse-cloud/incidents/01M5KHJNGNVBCVD9H78C7NP1A9.md · JSON: https://rewindex.com/api/v1/companies/clickhouse-cloud/incidents/01M5KHJNGNVBCVD9H78C7NP1A9 · Generated 2026-10-24T11:12:15.058Z