# ClickHouse Cloud: Intermittent Issues with the Support tab

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-16 10:16 UTC · Resolved: 2026-09-17 00:05 UTC · Duration: 14 h
- Updates: 4 · Affected components: ClickHouse Cloud API
- [Vendor status page: https://status.clickhouse.com/incidents/01M2MVER4T79TX9KA3ACMX7YAT](https://status.clickhouse.com/incidents/01M2MVER4T79TX9KA3ACMX7YAT)
- [Company: ClickHouse Cloud](https://rewindex.com/company/clickhouse-cloud.md)

## Timeline of updates

- **investigating** 2026-09-16 10:16 UTC: We are investigating an issue with Salesforce that is affecting our Support tab. Some users may experience errors when accessing or managing support requests. Retrying the action usually resolves the issue. Our team is working to restore normal service, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- **identified** 2026-09-16 14:24 UTC: We have confirmed that the impact to our Support tab is related to this Salesforce incident "Salesforce incident": https://status.salesforce.com/incidents/20004433. Salesforce is rolling out a fix, and we are seeing strong signs of recovery. We have observed no further errors for nearly an hour and will continue monitoring the situation closely. We will provide another update when the incident is resolved or if any new information becomes available.
- **monitoring** 2026-09-16 16:15 UTC: We are currently in monitoring phase. No errors have been observed in 2 hours and are awaiting confirmation from Salesforce before fully resolving the incident.
- **resolved** 2026-09-17 00:05 UTC: Salesforce has confirmed the incident is resolved on their end.


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Canonical: https://rewindex.com/company/clickhouse-cloud/incidents/01M2MVER4T79TX9KA3ACMX7YAT · Markdown: https://rewindex.com/company/clickhouse-cloud/incidents/01M2MVER4T79TX9KA3ACMX7YAT.md · JSON: https://rewindex.com/api/v1/companies/clickhouse-cloud/incidents/01M2MVER4T79TX9KA3ACMX7YAT · Generated 2026-10-18T10:38:50.948Z