# Clay: Search failure

> Clay reported a major search failure starting 2026-11-05 17:38 UTC: some users may see errors searching for companies, people or jobs. The incident was still open when archived, open for 17 min at the last update; Clay was investigating and working to resolve it.

Canonical: https://rewindex.com/company/clay/incidents/72637d55-2220-4172-8698-0137054c2c7f
Last updated: 2026-11-05T20:23:13Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-05 17:38 UTC · Resolved: 2026-11-05 20:23 UTC · Duration: 2.7 h
- Updates: 3
- Vendor status page: n/a
- [Company: Clay](https://rewindex.com/company/clay.md)

## Summary

Clay reported a major search failure starting 2026-11-05 17:38 UTC: some users may see errors searching for companies, people or jobs. The incident was still open when archived, open for 17 min at the last update; Clay was investigating and working to resolve it. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-11-05 17:56 UTC: Some users may see errors when searching for companies, people or jobs in Clay. We're investigating this issue and working to resolve.
- **identified** 2026-11-05 18:34 UTC: We’ve identified the issue and are currently working on a fix.
- **monitoring** 2026-11-05 19:11 UTC: We’ve fixed the issue and will continue to monitor the situation. Re-running a failed search should run successfully. We appreciate your patience.

## Rewindex changes for this incident

- 2026-11-05 17:38 UTC: [Major incident: Search failure](https://rewindex.com/change/ie4f0e0589d55c9.md)
- 2026-11-05 18:43 UTC: [Incident updated: Search failure](https://rewindex.com/change/r49988088311561.md)
- 2026-11-05 19:13 UTC: [Incident updated: Search failure](https://rewindex.com/change/reea6d19091ed33.md)
- 2026-11-05 20:23 UTC: [Incident updated: Search failure](https://rewindex.com/change/r969efb419758e0.md)

## Cite this

Status incident (vendor impact label: major) posted by Clay, started 2026-11-05 17:38 UTC, resolved after 2.7 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/clay/incidents/72637d55-2220-4172-8698-0137054c2c7f
- Citation: Clay, “Search failure” (2026-11-05 17:38 UTC). Archived by Rewindex: https://rewindex.com/company/clay/incidents/72637d55-2220-4172-8698-0137054c2c7f (CC BY 4.0).
- Markdown link: `[Clay: Search failure (2026-11-05)](https://rewindex.com/company/clay/incidents/72637d55-2220-4172-8698-0137054c2c7f)`


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Canonical: https://rewindex.com/company/clay/incidents/72637d55-2220-4172-8698-0137054c2c7f · Markdown: https://rewindex.com/company/clay/incidents/72637d55-2220-4172-8698-0137054c2c7f.md · JSON: https://rewindex.com/api/v1/companies/clay/incidents/72637d55-2220-4172-8698-0137054c2c7f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T05:05:13.377Z