# Claude: Elevated errors on Claude Code and Claude Cowork

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-28 17:22 UTC · Resolved: 2026-08-28 20:21 UTC · Duration: 3.0 h
- Updates: 3 · Affected components: Claude Cowork, Claude Code
- [Vendor status page: https://stspg.io/6rfby2z7stc2](https://stspg.io/6rfby2z7stc2)
- [Company: Claude](https://rewindex.com/company/claude.md)

## Summary

Claude reported a major incident affecting Claude Cowork and Claude Code on the web from 2026-08-28 17:22 UTC to 2026-08-28 20:21 UTC, lasting 2 h 59 min. Some sessions failed to start or disconnected mid-task due to an upstream cloud provider issue; affected sessions could be retried. A mitigation was applied before resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-08-28 17:22 UTC: We have identified an issue with an upstream cloud provider affecting Claude Cowork and Claude Code on the web. Some sessions may fail to start or disconnect mid-task; affected sessions can be retried. We are in contact with the provider and will provide an update as soon as possible.
- **monitoring** 2026-08-28 18:21 UTC: A mitigation has been applied for the issue affecting Claude Cowork and Claude Code on the web, and we are monitoring for recovery. Sessions that disconnected earlier can be retried
- **resolved** 2026-08-28 20:21 UTC: The issue affecting Claude Cowork and Claude Code on the web has been resolved.

## Rewindex changes for this incident

- 2026-08-28 17:22 UTC: [Major incident: Elevated errors on Claude Code and Claude Cowork](https://rewindex.com/change/i28b75630300883.md)


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Canonical: https://rewindex.com/company/claude/incidents/vr9tpk8w7zr8 · Markdown: https://rewindex.com/company/claude/incidents/vr9tpk8w7zr8.md · JSON: https://rewindex.com/api/v1/companies/claude/incidents/vr9tpk8w7zr8 · Generated 2026-10-18T11:48:11.412Z