# Claude: Service disruption on Claude services

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-16 21:58 UTC · Resolved: 2026-08-16 22:34 UTC · Duration: 36 min
- Updates: 4 · Affected components: Claude Console (platform.claude.com), Claude Cowork, Claude API (api.anthropic.com), claude.ai, Claude Code
- [Vendor status page: https://stspg.io/cc6kmwrqhzmh](https://stspg.io/cc6kmwrqhzmh)
- [Company: Claude](https://rewindex.com/company/claude.md)

## Summary

Claude reported a critical disruption involving authentication issues on claude.ai, Claude Code, and Claude Cowork, plus degraded performance across those services, Claude Console, and the Claude API. It started at 2026-08-16 21:58 UTC and was resolved at 2026-08-16 22:34 UTC, lasting 35 min; a fix was deployed at 22:22 UTC. _(machine-written, sol)_
## Discussed on Hacker News

- [Claude Seems Down](https://news.ycombinator.com/item?id=49324078): 49 points, 49 comments, posted 2026-08-16 21:52 UTC, posted 6 min before the vendor’s first update
- [Claude Is Down](https://news.ycombinator.com/item?id=49324068): 30 points, 37 comments, posted 2026-08-16 21:51 UTC, posted 8 min before the vendor’s first update

## Timeline of updates

- **investigating** 2026-08-16 21:58 UTC: We are investigating an issue with users authenticating to claude.ai, Claude Code, and Claude Cowork. We will provide an update as soon as possible.
- **investigating** 2026-08-16 22:02 UTC: We are investigating reports of degraded performance affecting claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork. We will provide an update as soon as possible.
- **monitoring** 2026-08-16 22:22 UTC: A fix has been deployed for the issue affecting claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork and we are monitoring for recovery.
- **resolved** 2026-08-16 22:34 UTC: The issue affecting claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork has been resolved.

## Rewindex changes for this incident

- 2026-08-16 21:58 UTC: [Critical incident: Service disruption on Claude services](https://rewindex.com/change/i3f66df5f230ad5.md)


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Canonical: https://rewindex.com/company/claude/incidents/qt14v73myyy5 · Markdown: https://rewindex.com/company/claude/incidents/qt14v73myyy5.md · JSON: https://rewindex.com/api/v1/companies/claude/incidents/qt14v73myyy5 · Generated 2026-10-18T09:45:58.294Z