# Claude: Elevated error rates fetching images and PDFs on the API

> Claude status incident “Elevated error rates fetching images and PDFs on the API” on 2025-09-23: impact minor (vendor’s label), 1.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/claude/incidents/hdq52ff34bbk
Last updated: 2025-09-23T20:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-23 18:32 UTC · Resolved: 2025-09-23 20:18 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.claude.com/incidents/hdq52ff34bbk](https://status.claude.com/incidents/hdq52ff34bbk)
- [Company: Claude](https://rewindex.com/company/claude.md)

## Timeline of updates

- **resolved** 2025-09-23 20:18 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Claude, started 2025-09-23 18:32 UTC, resolved after 1.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/claude/incidents/hdq52ff34bbk
- Citation: Claude, “Elevated error rates fetching images and PDFs on the API” (2025-09-23 18:32 UTC). Archived by Rewindex: https://rewindex.com/company/claude/incidents/hdq52ff34bbk (CC BY 4.0).
- Markdown link: `[Claude: Elevated error rates fetching images and PDFs on the API (2025-09-23)](https://rewindex.com/company/claude/incidents/hdq52ff34bbk)`


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Canonical: https://rewindex.com/company/claude/incidents/hdq52ff34bbk · Markdown: https://rewindex.com/company/claude/incidents/hdq52ff34bbk.md · JSON: https://rewindex.com/api/v1/companies/claude/incidents/hdq52ff34bbk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:43:52.591Z