# Claude: Some users are experiencing delays in purchasing additional API credits

> Claude status incident “Some users are experiencing delays in purchasing additional API credits” on 2026-01-29: impact minor (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/claude/incidents/29wh90pcv3r1
Last updated: 2026-01-29T20:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-29 19:10 UTC · Resolved: 2026-01-29 20:39 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.claude.com/incidents/29wh90pcv3r1](https://status.claude.com/incidents/29wh90pcv3r1)
- [Company: Claude](https://rewindex.com/company/claude.md)

## Timeline of updates

- **resolved** 2026-01-29 20:39 UTC: During the outage, all of the following were delayed: - customer balances - billing for standard API usage - issuing credit auto-recharge invoices - access shutoff/restore for $0 in credits, and for reaching spend limits The outage has now been resolved. There is no longer a system delay for any of the above.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Claude, started 2026-01-29 19:10 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/claude/incidents/29wh90pcv3r1
- Citation: Claude, “Some users are experiencing delays in purchasing additional API credits” (2026-01-29 19:10 UTC). Archived by Rewindex: https://rewindex.com/company/claude/incidents/29wh90pcv3r1 (CC BY 4.0).
- Markdown link: `[Claude: Some users are experiencing delays in purchasing additional API credits (2026-01-29)](https://rewindex.com/company/claude/incidents/29wh90pcv3r1)`


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Canonical: https://rewindex.com/company/claude/incidents/29wh90pcv3r1 · Markdown: https://rewindex.com/company/claude/incidents/29wh90pcv3r1.md · JSON: https://rewindex.com/api/v1/companies/claude/incidents/29wh90pcv3r1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:01:28.097Z