# CircleCI: Issues with jobs starting for certain Bitbucket users

> CircleCI status incident “Issues with jobs starting for certain Bitbucket users” on 2026-01-08: impact minor (vendor’s label), 36 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/circleci/incidents/wtsg771pdb09
Last updated: 2026-01-09T23:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-08 11:23 UTC · Resolved: 2026-01-09 23:25 UTC · Duration: 36 h
- Updates: 1
- [Vendor status page: https://status.circleci.com/incidents/wtsg771pdb09](https://status.circleci.com/incidents/wtsg771pdb09)
- [Company: CircleCI](https://rewindex.com/company/circleci.md)

## Timeline of updates

- **resolved** 2026-01-09 23:25 UTC: This issue has been resolved. Organizations using Bitbucket are now able to build successfully following mitigation actions we implemented earlier today. What happened: We identified an issue where retrieving user identities from Bitbucket was encountering rate limiting for accounts with extensive project configurations. This was caused by recent changes to Bitbucket's rate limiting behavior that were enforced in late December 2025. Our mitigating actions helped resolve the issue for most of the affected organizations. Current status: Organizations that were previously unable to build are now building successfully. A small number of individual users with access to very large numbers of repositories may still occasionally encounter rate limiting by Bitbucket during the identity retrieval process. These users can have another team member trigger builds as a workaround. If you continue to experience issues: Please reach out to us via your regular support channels.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by CircleCI, started 2026-01-08 11:23 UTC, resolved after 36 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/circleci/incidents/wtsg771pdb09
- Citation: CircleCI, “Issues with jobs starting for certain Bitbucket users” (2026-01-08 11:23 UTC). Archived by Rewindex: https://rewindex.com/company/circleci/incidents/wtsg771pdb09 (CC BY 4.0).
- Markdown link: `[CircleCI: Issues with jobs starting for certain Bitbucket users (2026-01-08)](https://rewindex.com/company/circleci/incidents/wtsg771pdb09)`


---
Canonical: https://rewindex.com/company/circleci/incidents/wtsg771pdb09 · Markdown: https://rewindex.com/company/circleci/incidents/wtsg771pdb09.md · JSON: https://rewindex.com/api/v1/companies/circleci/incidents/wtsg771pdb09 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:24:03.431Z