# CircleCI: Some users unable to open support tickets

> CircleCI status incident “Some users unable to open support tickets” on 2016-03-03: impact minor (vendor’s label), 4.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/circleci/incidents/jfztss5mgd3j
Last updated: 2016-03-03T23:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-03-03 19:46 UTC · Resolved: 2016-03-03 23:58 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.circleci.com/incidents/jfztss5mgd3j](https://status.circleci.com/incidents/jfztss5mgd3j)
- [Company: CircleCI](https://rewindex.com/company/circleci.md)

## Timeline of updates

- **resolved** 2016-03-03 23:58 UTC: We have resolved the issue and the in-app support button should be fully functional. Thank you for your patience. If you see anything that doesn’t look right, please email us at sayhi@ and we will follow up

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by CircleCI, started 2016-03-03 19:46 UTC, resolved after 4.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/circleci/incidents/jfztss5mgd3j
- Citation: CircleCI, “Some users unable to open support tickets” (2016-03-03 19:46 UTC). Archived by Rewindex: https://rewindex.com/company/circleci/incidents/jfztss5mgd3j (CC BY 4.0).
- Markdown link: `[CircleCI: Some users unable to open support tickets (2016-03-03)](https://rewindex.com/company/circleci/incidents/jfztss5mgd3j)`


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Canonical: https://rewindex.com/company/circleci/incidents/jfztss5mgd3j · Markdown: https://rewindex.com/company/circleci/incidents/jfztss5mgd3j.md · JSON: https://rewindex.com/api/v1/companies/circleci/incidents/jfztss5mgd3j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:13:45.723Z