# CircleCI: Some customers may not be able to log in via email

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-29 20:08 UTC · Resolved: 2024-07-30 03:38 UTC · Duration: 7.5 h
- Updates: 1
- [Vendor status page: https://status.circleci.com/incidents/7f16jpqm1545](https://status.circleci.com/incidents/7f16jpqm1545)
- [Company: CircleCI](https://rewindex.com/company/circleci.md)

## Timeline of updates

- **resolved** 2024-07-30 03:38 UTC: This issue is now resolved. We restored user accounts for users with email/password logins after an error during a database maintenance operation. As a result, users with email-based logins will need to reset their passwords on next login.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/circleci/incidents/7f16jpqm1545 · Markdown: https://rewindex.com/company/circleci/incidents/7f16jpqm1545.md · JSON: https://rewindex.com/api/v1/companies/circleci/incidents/7f16jpqm1545 · Generated 2026-10-18T10:38:41.552Z