# Chroma: Chroma embedding service experiencing intermittent failures

- Impact (vendor’s label): unknown
- Status: resolved
- Started: 2026-05-08 01:04 UTC · Resolved: 2026-05-08 02:49 UTC · Duration: 1.8 h
- Updates: 2 · Affected components: Hosted embedding service
- [Vendor status page: https://status.trychroma.com/incident/cmow8565v012ksas210ly33n7](https://status.trychroma.com/incident/cmow8565v012ksas210ly33n7)
- [Company: Chroma](https://rewindex.com/company/chroma.md)

## Part of an outage event

- [AWS us-east-1 outage, May 8, 2026: 38 vendors, 43 incidents](https://rewindex.com/events/2026-05-08-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +39 min vs AWS’s own post)
- Evidence: “…service experiencing intermittent failures Our infrastructure is affected by an outage in AWS: \<https://health.aws.amazon.com/health/status\> We are monitoring the incident and working to restore servi…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 00:25 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 2 blamed AWS<br/>Neon, Datadog, Convex"]:::blames
  root --> before
  h1["Within an hour<br/>11 vendors, 11 blamed AWS<br/>Chargebee, RudderStack, Canva, Logz.io +7"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>10 vendors, 9 blamed AWS<br/>Salesforce, Dropbox Sign, Klaviyo, HubSpot +6"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed AWS<br/>Wiz, SingleStore"]:::blames
  root --> later
  me["Chroma (this incident)<br/>posted +39 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2026-05-08 01:04 UTC: Our infrastructure is affected by an outage in AWS: \<https://health.aws.amazon.com/health/status\> We are monitoring the incident and working to restore service. .
- **resolved** 2026-05-08 02:49 UTC: This incident has been resolved..


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Canonical: https://rewindex.com/company/chroma/incidents/cmow8565v012ksas210ly33n7 · Markdown: https://rewindex.com/company/chroma/incidents/cmow8565v012ksas210ly33n7.md · JSON: https://rewindex.com/api/v1/companies/chroma/incidents/cmow8565v012ksas210ly33n7 · Generated 2026-10-20T00:15:01.313Z