# Chroma: Elevated query latencies - increase in 504 errors

- Impact (vendor’s label): unknown
- Status: resolved
- Started: 2026-01-27 23:57 UTC · Resolved: 2026-01-28 01:30 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: API
- [Vendor status page: https://status.trychroma.com/incident/cmkx9a91503l5qjeg71lii6pc](https://status.trychroma.com/incident/cmkx9a91503l5qjeg71lii6pc)
- [Company: Chroma](https://rewindex.com/company/chroma.md)

## Timeline of updates

- **investigating** 2026-01-27 23:57 UTC: We are currently investigating this incident where Chroma Cloud is returning 504 errors at an increased rate and query latencies are degraded..
- **investigating** 2026-01-28 00:25 UTC: We implemented a fix and are currently monitoring the system as health restores..
- **resolved** 2026-01-28 01:30 UTC: This incident has been resolved..


---
Canonical: https://rewindex.com/company/chroma/incidents/cmkx9a91503l5qjeg71lii6pc · Markdown: https://rewindex.com/company/chroma/incidents/cmkx9a91503l5qjeg71lii6pc.md · JSON: https://rewindex.com/api/v1/companies/chroma/incidents/cmkx9a91503l5qjeg71lii6pc · Generated 2026-10-20T00:53:17.822Z