# ChatGPT: Delays in customer support responses

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-23 03:41 UTC · Resolved: 2026-10-23 05:58 UTC · Duration: 2.3 h
- Updates: 5
- [Vendor status page: https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H](https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)

## Timeline of updates

- **investigating** 2026-10-23 03:41 UTC: We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
- **investigating** 2026-10-23 03:57 UTC: As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
- **identified** 2026-10-23 04:43 UTC: A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
- **monitoring** 2026-10-23 05:47 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-10-23 05:58 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-10-23 04:03 UTC: [Incident updated: Delays in customer support responses](https://rewindex.com/change/r29bb0d89bde91b.md)
- 2026-10-23 04:53 UTC: [Incident updated: Delays in customer support responses](https://rewindex.com/change/r7ec6bae2e9ede6.md)
- 2026-10-23 05:53 UTC: [Incident updated: Delays in customer support responses](https://rewindex.com/change/r91f0f5eed53050.md)
- 2026-10-23 06:03 UTC: [Incident updated: Delays in customer support responses](https://rewindex.com/change/ra2a36a55e7838d.md)


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Canonical: https://rewindex.com/company/chatgpt/incidents/01M5KDJ4079XQTZDSRX40NMN6H · Markdown: https://rewindex.com/company/chatgpt/incidents/01M5KDJ4079XQTZDSRX40NMN6H.md · JSON: https://rewindex.com/api/v1/companies/chatgpt/incidents/01M5KDJ4079XQTZDSRX40NMN6H · Generated 2026-10-24T11:12:16.923Z