# ChatGPT: Delayed support responses

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-18 21:36 UTC · Resolved: 2026-09-19 01:10 UTC · Duration: 3.6 h
- Updates: 3
- [Vendor status page: https://status.openai.com/incidents/01M2V76GEPJB0HQGRA0QERRZ3T](https://status.openai.com/incidents/01M2V76GEPJB0HQGRA0QERRZ3T)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)

## Timeline of updates

- **identified** 2026-09-18 21:36 UTC: Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
- **monitoring** 2026-09-18 21:59 UTC: We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
- **resolved** 2026-09-19 01:10 UTC: All impacted services have now fully recovered.


---
Canonical: https://rewindex.com/company/chatgpt/incidents/01M2V76GEPJB0HQGRA0QERRZ3T · Markdown: https://rewindex.com/company/chatgpt/incidents/01M2V76GEPJB0HQGRA0QERRZ3T.md · JSON: https://rewindex.com/api/v1/companies/chatgpt/incidents/01M2V76GEPJB0HQGRA0QERRZ3T · Generated 2026-10-18T11:45:46.254Z