# ChatGPT: 1% of ChatGPT Work (mobile/web) turns are failing for existing threads

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-11 16:22 UTC · Resolved: 2026-09-12 01:57 UTC · Duration: 9.6 h
- Updates: 6 · Affected components: ChatGPT Work
- [Vendor status page: https://status.openai.com/incidents/01M28MEQWTQJDRCRPFD9FWQ0H3](https://status.openai.com/incidents/01M28MEQWTQJDRCRPFD9FWQ0H3)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)

## Timeline of updates

- **investigating** 2026-09-11 16:22 UTC: We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- **identified** 2026-09-11 17:16 UTC: We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- **investigating** 2026-09-11 17:17 UTC: We are investigating the issue for the listed services.
- **monitoring** 2026-09-11 21:51 UTC: We have applied the mitigation and are monitoring the recovery.
- **monitoring** 2026-09-12 01:38 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-09-12 01:57 UTC: All impacted services have now fully recovered.


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Canonical: https://rewindex.com/company/chatgpt/incidents/01M28MEQWTQJDRCRPFD9FWQ0H3 · Markdown: https://rewindex.com/company/chatgpt/incidents/01M28MEQWTQJDRCRPFD9FWQ0H3.md · JSON: https://rewindex.com/api/v1/companies/chatgpt/incidents/01M28MEQWTQJDRCRPFD9FWQ0H3 · Generated 2026-10-18T11:44:14.025Z