# ChatGPT: Delays in customer support responses

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-10 19:53 UTC · Resolved: 2026-09-10 21:48 UTC · Duration: 1.9 h
- Updates: 5
- [Vendor status page: https://status.openai.com/incidents/01M26E3PPAYJMMRHX2MZJCTHMF](https://status.openai.com/incidents/01M26E3PPAYJMMRHX2MZJCTHMF)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)

## Timeline of updates

- **investigating** 2026-09-10 19:53 UTC: We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
- **investigating** 2026-09-10 20:45 UTC: We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.
- **identified** 2026-09-10 20:54 UTC: We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.
- **monitoring** 2026-09-10 21:20 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-09-10 21:48 UTC: All impacted services have now fully recovered.


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Canonical: https://rewindex.com/company/chatgpt/incidents/01M26E3PPAYJMMRHX2MZJCTHMF · Markdown: https://rewindex.com/company/chatgpt/incidents/01M26E3PPAYJMMRHX2MZJCTHMF.md · JSON: https://rewindex.com/api/v1/companies/chatgpt/incidents/01M26E3PPAYJMMRHX2MZJCTHMF · Generated 2026-10-18T10:39:39.997Z